Some common questions

Is it really free?

Yes, really. Absolutely no monthly fees, no setup fees, no contract. We do collect a 3.49% fee every time you sell a gift card, but you can opt for your customers to cover this when they buy a gift card if you prefer. Either way, you’ll see the money in your bank account in 2 working days.

How do customers pay?

After a simple copy/paste installation of our checkout system on your website, your customers pay for their orders using either credit/debit cards, PayPal or Apple Pay & Google Pay. 

What about physical gift card?

If you currently sell, or want to sell physical gift cards in-store/online by post, you can do this in Gift Up as well.

We’re led by digital gift cards, but fully support physical gift cards in the platform in an elegant way.

Can this work with my POS terminal?

Possibly. We have some built in ways to make Gift Up work with your POS terminal. For most use cases, our staff companion app is what your staff use.

The best thing to do is get in touch with us to discuss.

Can I take payments in my currency & language?

You bet. Choose from 135+ different currencies to take payment in. View all currencies supported.

We also have a fully translated buying experience for your customers in 30+ languages. 

How do you make sure gift cards do not get over used?

We have our staff companion mobile app, and a web based dashboard that you can use from any Internet connected device to validate and redeem the gift cards/certificates you receive at the point of honouring them. 

Of course, the gift card can be used as many times as needed until the balance is depleted.